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Privacy Policy


Wood Richardson Ltd is a private Limited company registered in England and Wales (registration number 00210693). The address of our registered office is Wood Richardson Ltd, Royden House, 156 Haxby Road, York YO31 8JN, United Kingdom.


At Wood Richardson Ltd, we never want to cause a customer to frown so we take your privacy very seriously to ensure that you feel safe and secure when using our website. We want to make sure that you have the very best experience of and so we may ask you for certain information and you may send personal data to us (such as your name, email address and contact details) when you subscribe or sign up to our site, to allow us to do that.

We may also record which parts of our site and services you are interested in, as well as user traffic patterns and site use to help us to make the website work best for you. Most of the time we’ll use this data anonymously. This information will be kept securely. In some cases the data you provide may be used to:

- Process your User Content and enable your use of our site and associated services;

- Open and run your account and provide you with an up to date, efficient and reliable service;

- Generally run our site.

By registering and submitting your data you agree to this use.

We will only use information collected about you in accordance with the Data Protection Act 1998 and, from May 25 2018, in accordance with the General Data Protection Regulations (GDPR). We will not resell or use your data in any ways other than those that you have given us permission for. We will never collect or store sensitive information about you without your explicit consent.

If you believe we have information about you that you do not want us to have or that is incorrect please contact us as described below and we will correct or remove the data as you request, as soon as reasonably practicable and within GDPR guidelines.

Social Networking Services

You may register for an account directly with our Site, or through a social networking service. If you register with a social networking service (or later link your account to one), we will collect certain information about you from that social networking service, and what we collect depends on your privacy settings with that social networking service. The Service may also allow you to “like” or share content with social networking services.

You may register to join the Service directly via the Service or by logging into your account with a third party social networking service (“SNS”) via our Service (e.g., Facebook or other third party services that let you sign in using your existing credentials with those services). If you choose to register via an SNS, or to later link your account with the Service to your account with an SNS, we will use the Personal Information you have provided to the SNS (such as your name, email address, gender and other information you make publicly available via the SNS) to create your account. Note that the information we collect from and through an SNS may depend on the privacy settings you have set with the SNS and the permissions you grant to us in connection with linking your account with the Service to your account with an SNS. Other than what we may share with the SNS as described below, the Personal Information an SNS has about you is obtained by the SNS independent of our Service, and Wood Richardson Ltd is not responsible for it.

The Wood Richardson Ltd Facebook apps (Login and Photo Sharing) also may permit additional interactions between it and a third party website, service, or other content provider, such as enabling you to “like” or share content to a third party SNS and upload images from your Facebook account into printable products on the website. If you choose to “like” or share content, or to otherwise share information from or via our Service with a third party site or service, that information may be publicly displayed, and the third party may have access to information about you and your use of our Service (and we may have access to information about you from that third party). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with third parties through an SNS or similar features are governed by the respective privacy policies of those third parties.

You represent that you are entitled to use your SNS account for the purposes described herein without breach by you of any of the terms and conditions that govern the SNS, and without obligating Wood Richardson Ltd to pay any fees or making Wood Richardson Ltd subject to any usage limitations imposed by such SNS. You can disable the link between your Wood Richardson Ltd account and your SNS account at any time though the “Settings” section of our Service. Please note that your relationship with any SNS is governed solely by your agreement(s) with such SNS. If your SNS account terminates, then functions enabled through the link between your Wood Richardson Ltd account and your SNS account will terminate as well.

Marketing User Content
We give you a choice to register to receive marketing communications from us when you register, and on the settings page. We will not sell or trade personal information to other companies and we won’t send you any marketing emails or pass your information on to third parties unless you give your consent or you have given it previously. You can also opt out of receiving marketing information from us at any point using the links provided in each email, or by contacting 

What personal information does Wood Richardson Ltd collect about you?

When you access and navigate around the Wood Richardson Ltd website, register an Account or purchase a Product from Wood Richardson Ltd, we may collect some or all of the following personal data about you:

a username and password;

name, date of birth, age and gender;

billing and delivery addresses, email address and phone number(s);

payment method (not payment details but the method of payment)

your Images and other User Content;

correspondence with and from Wood Richardson Ltd;

your preferences about receiving communications from Wood Richardson Ltd;

information about your use of our site, and your browsing and online purchasing activities; and details we may ask you to submit to verify your identity.

We may also collect some of this personal data from third parties who have your consent to pass your details to us.

In order to take advantage of some of our Services, you may need to supply us with the personal details of a third party (for example, their name and address if you wish to send them a Product to them as a gift). We will not use this information for anything other than providing the Services for which the information was supplied. 

How will Wood Richardson Ltd use your personal information?

Your personal data will be collected, processed, stored and used by us to:

create personalised Products selected by you;

associate your Account, and your Product purchases, with you, and to verify your identity;

to enable you to quickly choose your billing and delivery information

to tailor aspects of our service to you;

to process payments you make for Products;

to pass your Product order for delivery by third party suppliers and/or distributors under contract with us;

to provide customer support;

to contact you by email and mobile communication, such as text (SMS);

to contact you by post;

for customer satisfaction and customer experience improvement purposes, such as by analysing data we hold about you, and combining it with data held by third parties, in order to discern your interests, demography and other factors, and in consequence to offer goods and services that are likely to have the greatest value to you; and in connection with the prevention and detection of fraud and other crime.

Disclosing your personal data

We will not disclose any of your personal data, other than to 3rd party companies under contract with us that are involved in data processing to fulfil your order (including suppliers, delivery services and payment service providers). To enable us to provide our service, we share data with the following types of organisations:

Information technology (hardware and software) companies contracted to support the Wood Richardson Ltd business and services

Payment processing companies

Manufacturers, producers, suppliers and retailers

Delivery and courier services

Fraud prevention companies

Advertising and marketing services companies

We will not disclose any of your personal data without your permission unless:

we are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention or detection of crime or fraud);

we are in negotiations with a third party for the sale or purchase of any of Wood Richardson Ltd's business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

Wood Richardson Ltd, or substantially all of its assets, is acquired by a third party, in which case personal data held by Wood Richardson Ltd about its customers will be one of the transferred assets; or

to enforce or apply our Terms of Use and other agreements to which you are party, or to protect our rights, property, safety, customers, or others.

Email and Text preferences

The emails and mobile communication, such as text (SMS), we send may include:

Emails newsletters and SMS messages which provide you with information about offers, new products, promotions and other things that we think may interest you or Wood Richardson Ltd users generally. You can notify us of your preferences concerning our newsletters at any time by contacting us at

The emails and messaging alerts that we send concerning activity on your Wood Richardson Ltd Account ('Service Messages'), specifically:

  • To remind you of unordered items in your online basket

  • To remind you of Product creations that you have abandoned

  • Surveys to capture your feedback

  • To inform you of last Product order dates for seasonal events

While we do our best to act on your preferences as soon as we reasonably can, please be aware that it may take up to 28 days for changes to your preferences.

Please note that emails we need to send you relating directly to your orders and purchases from Wood Richardson Ltd (such as order and dispatch confirmation emails), and emails which notify you of changes to our Terms of Use, or to policies we apply under our Terms of Use, are unaffected by your preferences for newsletters and Service Messages. You marketing preferences do not opt you out of receiving such emails.

We may also send you communications by post which provide you with information about offers, new Products, promotions and other things that we think may interest you or Wood Richardson Ltd customers generally. You can notify us of your preferences concerning our postal communications at


We use cookies to analyse, collect and store anonymous statistical data about visits to our site.

We may also collect information about your computer, mobile phone (or other portable or static devices used to access our site) and your visit to our site, including where available your IP address, operating system, session_id, login, screen name and browser type, for system administration and to report aggregate information to help us to develop our site, products and marketing.

We may obtain information about your general internet usage by using a cookie file and/or similar tools which are stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive to report back anonymous data to us. They help us to improve our site and to deliver a better and more personalised service.

Our site uses the following cookies:

Generally, cookies may be used to enable us to:

estimate our audience size and usage pattern;

store information about your preferences, and so allow us to customise our site according to your individual interests and provide a more personalised experience to you;

speed up your searches;

recognise you when you return to our site;

provide relevant advertising based on your past internet use.

Some third party cookies are set by services that appear on our site. They are set by the operators of that service and are not in our control. They may be set by Google, Twitter, Facebook, Pinterest, Instagram and other third party services and relate to the ability of users to share content on our site.

Some cookies that we use allow adverts to be shown to you based on the pages you have visited before and show adverts for our site on third party pages in their advertising banners. These cookies allow us and the third parties to manage these adverts and to make them work better, such as by seeing how the adverts you see and interact with are related to visiting our site. The data collected from these may be based on data such as your age, gender and interests.

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies.

By continuing to use our site and services you give your pre-informed consent to us using cookies (and other similar tools) on your visit. If you subsequently wish to revoke this consent, you may do so by deleting the cookies (and similar tools) via your browser tools settings. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system may issue cookies when you log on to our site.

If you want to switch off cookies you can opt-out of them by disabling cookies on your computer. You may also want to use these opt-out tools:

Google Opt-Out Browser Add-On

Google Ad Settings

If you want to learn more about cookies you can do so at

If you want to know how advertisers use cookies and the choices advertisers provide you may want to visit these websites: The Digital Advertising Alliance, Network Advertising Initiative, the Internet Advertising Bureau (EU) or The DMA (Direct Marketing Association).


Under the GDPR 2016 you have a number of rights regarding your data, including:

The right to receive a copy of your data free of charge (a Subject Access Request)

The right to receive certain data in an electronic format that can be given to another provider (a portability request)

The right to have data updated and corrected on your request

The right to request that we cease processing your data or object to processing your data under certain circumstances

The right to ask us to delete all data we hold about you

The right to withdraw consent at any time when that is the legal basis for our processing

If you would like to discuss any of your rights under the GDPR, or any other privacy queries, please contact

Links to third party sites

From time to time, our website may contain links to 3rd party websites. If you click on a link to any of these 3rd party websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for those websites or their policies.

If you have any other concerns over privacy, this privacy policy or our site please contact us at